Clever Status

Users unable to login to Clever due to Amazon AWS issue

Update - AWS is reporting near full recovery. Some third party services which Clever uses to process data are still degraded which is impacting syncs. Some application partners and SIS providers are still impacted. Logins remain functional. We will continue to monitor recovery and provide periodic updates.
Oct 20, 2025 - 16:10 PDT

Update - AWS remains in a degraded state. While we are seeing minimal impact to our logins, all data syncs are affected. Please note that some of our partners such as education applications and SIS providers may also be impacted by the outage. We will continue to monitor the situation and provide updates periodically.
Oct 20, 2025 - 12:48 PDT

Update - AWS has returned to a degraded state, however we are seeing minimal impact to our logins. Please note that some of our partners such as education applications and SIS providers may be impacted by the outage. We will continue to monitor the situation and provide updates periodically.
Oct 20, 2025 - 09:24 PDT

Update - AWS has returned to a degraded state, however we are seeing minimal impact to our logins. We will continue to monitor the situation and provide updates periodically.
Oct 20, 2025 - 08:17 PDT

Monitoring - The Amazon AWS service that was impacting us-east users is running again and our Engineers are currently monitoring the situation. We are seeing us-east coast users able to access Clever now. Clever will continue to monitor the situation and will post updates as needed. For assistance or questions, please reach out to Clever Support at support.clever.com

Thank you
Oct 20, 2025 - 04:09 PDT

Identified - Amazon AWS, a service that works with Clever, is experiencing an issue for all users on the us-east. This is preventing users from being able to login to Clever. We are monitoring the issue and will provide status updates as they become available.
Oct 20, 2025 - 02:47 PDT

Clever Support: Phone service outage

Monitoring - A fix has been implemented by our phone service provider, and inbound calls are successfully reaching our team. We are actively monitoring the service to ensure continued stability.
Oct 20, 2025 - 15:45 PDT

Investigating - Clever Support’s phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request!
Oct 20, 2025 - 10:31 PDT

Single Sign-On Partial Outage

SIS Sync Operational

SFTP / Other Operational

Aeries Operational

Infinite Campus Operational

Illuminate Operational

Powerschool Operational

Skyward Operational

SchoolInsight Operational

District Administration Dashboard Operational

Apps Dashboard Operational

Rostering API Operational

Data API Operational

Events API Operational

Add-ons Partial Outage

Classroom MFA Operational

Clever IDM Partial Outage

Google Classroom roster import Partial Outage

LMS Connect Partial Outage

Support Operational

Clever Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

Unresolved incidents: Clever Support: Phone service outage, Users unable to login to Clever due to Amazon AWS issue.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

Clever Portal not loading for Students and Teachers

Resolved - We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Oct 15, 12:57 PDT

Monitoring - A fix has been implemented and we are monitoring the results
Oct 15, 12:00 PDT

Update - Clever is experiencing a wide-spread issue with the Portal and Dashboard not loading for all user types. We are investigating the issue and will provide regular status updates. In the meantime, users should be able to access their learning applications by going directly to the application and using the "Sign in with Clever" option.
Oct 15, 11:18 PDT

Investigating - Clever is experiencing an issue with wide-spread reports of the Portal and Dashboard not loading for all user types. We are investigating the issue and will provide regular status updates.
Oct 15, 08:36 PDT

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

Skyward Selenium Sync Error

Resolved - This incident has been resolved
Oct 9, 11:57 PDT

Monitoring - We have pushed out a fix and are monitoring the issue. If you are still seeing a sync error with your Skyward Selenium, it could be related to MFA and we recommend looking at this article from our Help Center to see if making this adjustment in your Skyward settings resolves the error: https://support.clever.com/s/articles/000001676?language=en_US
Sep 24, 11:14 PDT

Investigating - There is a sync issue for districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
Sep 24, 10:34 PDT

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.